Bear Naked Technologies | FAQ

Q: How do I clear my internet browser history on my computer?

Chrome: Use shortcut Ctrl+H, now click on clear browser data, now choose which checkboxes you would like and click the blue clear data button.

Mozilla FireFox: Click the icon in the top right, four vertical lines, click history, now click clear recent history, you can choose your time range, you can also check the boxes which you want to clear under the history header, once selected click clear.

Internet Explorer: Click Ctrl+Shift+Del, check the boxes you want to delete, now click the delete button.

Microsoft Edge: Click Ctrl+H, click clear history, select the boxes you want to delete, click clear.

Safari: Open Safari, click history on the menu bar, with the history open select clear history at the bottom of this list, you can now select to delete all the history, just the last day or hour, now click the Clear History button.

Q: How do I fix my slow computer?

The simplest step is to reboot your computer, this can clear out the cache and should be the first thing you try. The second step is to delete temp files, this can be accomplished by using Disk Cleanup utiltiy to remove temp files that are not being used on your computer. Scan for Viruses, your computer may be infected with a virus. Scan for malware, this is often the culprit of slow computer performance.

Q: My printer isn't printing, what do I do?

A: First, reboot your computer, printer and router. This usually resolves this issue. Make sure your computer and your printer are connected to the same network SSID (Service Set Identifier) this is the broadcast name of your wifi network. If you printer is not connected to the network, you will need to reconnnect the printer to your network. Ensure your computer is connected to the network. Have you made any recent changes to your wireless router? If yes, you may need to reconfigure your printer with the updated router settings.

Q: How do I keep my computer or smart phone battery in good health?

A: Today's lithium ion batteries last longer when used with a shallow discharge of 50% or less, this will help maintain battery health. Do not allow them to get hot, and do not leave them plugged in running at 100%.

Q: How do I uninstall a program from my computer?

A: Go to control panel, add remove programs, locate the selected program to be removes, click on the name, follow the screen prompts.

Q: What is the browser padlock icon for?

A: The padlock means that there is secure communication encryption between the web browser and the server with SSL/TLS protocal to secure transmission data. This type of transmition is required for sensitive banking or shopping websites. Any individual can check the certificate by right clicking on the padlock and then clicking on certificate, here you will see the date range of the issued certificate.

Q: What is a router and how does it work?

A: Routers keep computer systems safe from intrusion with a high level of security via a firewall. Routers contain software and firmware that is embedded into a piece of hardware. Network routers act like DHCP (Dynamic Host Configuration Protocol) servers, issuing IP (Internet Protocol) addresses to devices. Routers act like switchboards, routing packets to the correct destination IP. Routers connect modems to devices, allowing communication between the devices and the internet.